ChessMethod
Support
Last updated: October 21, 2026
Need help with ChessMethod? Our support team is here to assist you with accounts, lessons, certification exams, and billing.
How to contact us
Email us at support@chessmethod.io with a description of your issue. Please include your username and any relevant screenshots so we can help you faster.
Response time
We aim to respond to all support requests within 2–3 business days. Urgent issues affecting live exams or payments are prioritized.
Frequently asked questions
Login issues
Make sure you are using the correct email or username and password. If you still cannot log in, try clearing your browser cache or using a different browser. Contact support if the problem persists.
Password reset
On the login page, choose Forgot password and enter the email on your account; we will email you a link to set a new password. If the email does not arrive, check your spam folder or contact support@chessmethod.io from the address on your account.
Certification exams and camera
Proctored exams need a stable internet connection and permission to use your camera. Camera access starts only after you see a live preview and agree on the exam consent screen. If video is not working, check browser permissions, close other apps using the camera, and refresh the page. For persistent issues, contact support with your browser and device details.
Payments and subscriptions
On the website, payments are processed by Razorpay or Stripe; email support with the email address on your account for invoices, refunds or failed payments. In the iOS app, purchases and the Coach Plan subscription are billed by Apple: manage or cancel a subscription in your Apple ID settings (Settings > your name > Subscriptions), use Restore purchases in the app if a purchase is missing, and request refunds from Apple at https://reportaproblem.apple.com. We never store your full card number.
Certificates
A passed exam issues a certificate with a public verification code. Anyone with the link can view it. If a certificate looks wrong or was revoked, note the certificate code and contact support.
Account deletion requests
To delete your account and personal data, use Account → Delete account in the app, or email support@chessmethod.io with the subject DELETE MY ACCOUNT, plus your username and account email. We will process your request in accordance with our Privacy Policy. Some data may be retained as required by law.